NOV 14, 2012
HOUSTON, TX Metrix Instrument Company has announced a new program to enable global field service support of the SETPOINT machinery protection system. To meet the fast-growing customer demand for deployments, a Factory Authorized Service Provider program has been implemented to augment the already expanding Matrix Field Services organization. The Matrix Factory Authorized Service Provider (FASP) program utilizes existing channel partners who have passed a rigorous screening process. Starting with experienced instrument technicians and then providing extensive training on the new product line, cost-effective and high-quality installations are routinely achieved. Helping to achieve fast deployments is the SETPOINT systems™ much simpler configuration environment than those of competing systems.
All completed customer jobs are evaluated by the customers using a cloud-based Net Promoter Score system. Based on the experience of the field engineer and the completed training, plus augmentation by Metrix Services personnel, customers have access to a comprehensive range of machinery condition equipment installation, maintenance, and machinery malfunction analysis services.
The first company to receive Factory Authorized Service Provider certification has been Vibran SAS in Colombia. Owner Alvaro Pinzon Camacho said of the program, This is a win-win-win situation between us, the end-user customer, and Metrix. The local capability to support these installations is essential, and based on our long history of supporting customers with this type of instrumentation, we are ideally suited to step into this role. The factory support has been awesome and were ready to go.
Metrix anticipates at least six other sales channel partners with existing extensive services capabilities completing the program before year end.
About SETPOINT The SETPOINT system (www.metrixsetpoint.com) was first announced in October 2010 at the A&M turbomachinery show in Houston. It began shipping to customers in July 2011 and to date has been sold to customers in more than 40 countries. The SETPOINT system features an industry-first integral touchscreen display with intuitive graphics inspired by Apple® iTouch®, iPod®, and iPad® portable devices. The system also eliminates the need for special power supplies by using the 24 Vdc instrument power readily available in most plants, thereby reducing heat in the rack and improving reliability. It introduces innovative front-access wiring connections that make it considerably easier to install and service than rear-access systems. For retrofit applications, its footprint is sized to exactly fit the industry™ most commonly installed systems, ensuring existing cutouts and panels can be reused along with existing wiring.
8824 Fallbrook Dr. Houston, TX 77064 USA Tel: (1) 281-940-1802 info@metrixvibration.com www.metrixvibration.com
About Metrix Metrix Instrument Company (www.metrixvibration.com) is a leading supplier of machinery protection and condition monitoring products and services to industrial customers worldwide. Founded in 1965, Metrix was the first company to offer vibration transmitters, allowing vibration to be more easily integrated with existing plant control and monitoring systems accepting process measurement inputs via industry-standard 4-20mA signals. The company does business in more than 50 countries worldwide and, in addition to vibration transmitters, offers a comprehensive portfolio of vibration sensors, electronic and mechanical vibration switches, permanent monitoring systems, and associated field services for machinery diagnostics, system installation and maintenance, and training. A Roper Industries business, Metrix is headquartered in Houston, Texas. In addition to a global network of qualified sales and service partners, Metrix maintains factory-direct sales and service offices in Nevada, Texas, Pennsylvania, New Jersey, Florida, Ohio, China, Germany, Venezuela, and the U.K.
For More Information
Steve Sabin – Global Marketing Director
Metrix Instrument Company
2516 Business Parkway, Suite F
Minden, NV 89423 USA
(775) 552-3269
steve.sabin@metrixvibration.com
SETPOINT is a trademark of Metrix Instrument Co., L.P. APPLE, IPOD, IPAD, and ITOUCH are trademarks of Apple Inc.
